BenQ W1500 User Manual download pdf (Page 58)

58

Important safety instructions

Troubleshooting

Problem Cause Remedy

The projector does

not turn on.

There is no power from the power

cable.

Plug the power cable into the AC inlet on the

rear of the projector, and plug the power

cable into to the power outlet. If the power

outlet has a switch, make sure that it is

switched on. (See page 23.)

Attempting to turn the projector on

again during the cooling process.

Wait until the cooling down process has

completed.

The lamp cover is not securely

attached.

Correctly attach the lamp cover. (See page

54.)

No picture.

The video source is not turned on or

connected correctly.

Turn the video source on and check that the

signal cable is connected correctly. (See page

19.)

The projector is not correctly

connected to the input source device.

Check the connection. (See page 19.)

The input source has not been

correctly selected.

Select the correct input source with the

Source keys on the remote control or

SOURCE on the projector. (See page 24.)

Image is unstable.

The connection cables are not

securely connected to the projector

or the signal source.

Correctly connect the cables to the

appropriate terminals. (See page 19.)

Picture is blurred.

The projection lens is not correctly

focused.

Adjust the focus of the lens using the focus

ring. (See page 24.)

The projector and the screen are not

aligned properly.

Adjust the projection angle and direction as

well as the height of this projector if

necessary. (See page 28.)

Remote control does

not work correctly.

The batteries are out of power.

Replace both of the batteries with new ones.

(See page 7.)

There is an obstacle between the

remote control and the projector.

Remove the obstacle. (See page 7.)

You are too far away from the

projector.

Stand within 8 meters (26.2 feet) of the

projector. (See page 7.)

3D content does not

not display correctly

The 3D glasses are out of battery. Recharge the 3D glasses.

The settings in the 3D menu are not

set correctly.

Correctly set the settings in the 3D menu.

(See page 39.)

Your Blu-ray Disc is not in 3D

format.

Use a 3D Blu-ray Disc and try again.

The input source has not been

correctly selected.

Select the correct source with the Source

keys on the remote control or SOURCE on

the projector. (See page 24.)

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